Shipping Policy

Location & Estimated Shipping Time

We ship worldwide! After your order is confirmed, it takes approximately 2–3 business days (Monday to Friday) to process your order before shipment.

Estimated Delivery Times

  • United States & Canada: 35 – 40 business days
  • Europe & United Kingdom: 14 – 27 business days (Monday to Friday)

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or courier delays.

Shipping Costs

  • Ireland: FREE delivery
  • Other regions: Shipping costs may vary depending on location and order size.

Shipping fees will be displayed at checkout where applicable.

Change of Address

If you need to update your shipping address, please contact us within 24 hours of placing your order.

Once your order has been shipped or is already in transit, we are unable to change the delivery address.

To request an address update, contact us at:

Email: support@lunoranest.com

Cancellations

If you wish to cancel your order before it has been dispatched, we are happy to assist.

Once the order has been dispatched, cancellations are no longer possible. Please refer to our Returns & Refunds Policy for additional information regarding returns.

Damaged Parcels in Transit

If your parcel arrives visibly damaged, please reject the package from the courier if possible and contact us immediately.

If the parcel was delivered while you were unavailable, please reach out to our support team for assistance and next steps.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and instructions on how to track your package.

Customs Duties & Taxes

For international shipments, customers may be responsible for customs duties, import taxes, or additional local fees imposed by their country.

These charges are not included in the product or shipping price and are collected by local customs authorities upon delivery.

Lost Packages

If your package is marked as delivered but you have not received it, please contact us as soon as possible. We will work with the courier service to investigate the issue and assist in resolving it.

Contact Us

For any shipping-related questions or support, please contact us:

Name: Lunora Nest
Email: support@lunoranest.com
Website: www.lunoranest.com
Address: 2b Rainham Road, RAINHAM, Essex, RM14 5ST